"Probability score": 0.9

"Question improvement suggestion": Please provide any recent changes to the system or software, and any troubleshooting steps you have already taken.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

The error message you're encountering typically appears when trying to open a termbase created with a newer version of MultiTerm in an older version of the software. However, you mentioned that you're using MultiTerm 2022, which is the most recent version.

Here are a few steps you can try:

Step 1: Ensure that your MultiTerm and Trados Studio software are both updated to the latest versions. You can check for updates within the application.

Step 2: Try to open the termbase in MultiTerm 2022. If it opens successfully, try to export it as an XML file.

Step 3: Create a new termbase in MultiTerm 2022 and import the XML file you exported in the previous step.

Step 4: Try to open this new termbase in Trados Studio.

If the issue persists, it might be due to a corruption in the termbase file. In this case, you can try to repair the termbase using Microsoft Access, as described in the context provided. Please remember to create a backup of your termbase before attempting any repairs.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

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Can you give me the specific procedure to follow to repair the termbase using Microsoft Access? Thanks in advance

"Probability score": 1

"Question improvement suggestion": Your question is clear and specific, no improvement needed.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

Sure, here is the step-by-step procedure to repair a termbase using Microsoft Access:

Step 1: Create a copy or backup of the termbase file in case anything goes wrong.

Step 2: Rename the termbase .sdltb file by adding the extension .mdb (the file name should look like this: termbasename.sdltb.mdb).

Step 3: Open the file in Microsoft Access 2003 or later.

Step 4: Allow Microsoft Access to automatically fix any issues existing in the file.

Step 5: Save and close Microsoft Access.

Step 6: Rename the file by removing the extension .mdb. The termbase should be fixed and you should be able to open it in MultiTerm Desktop and attach it to a project in Trados Studio.

Please remember to create a backup of your termbase before attempting any repairs.

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I've just found a post entitled "Repairing your installation of Multiterm Desktop" and it says that to reset Multiterm Desktop basic settings, I should go to C:\Users\%UserName%\AppData\Roaming\Trados\MultiTerm\MultiTerm17 however, in the "SDL Multiterm" folder, I can only find Multiterm9 and Multiterm14, but not Multiterm17, is it normal?

"Probability score": 0.8

"Question improvement suggestion": Please provide the exact version of your MultiTerm and Trados Studio software.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

Yes, it's normal. The folder names (MultiTerm9, MultiTerm14, etc.) correspond to different versions of MultiTerm. If you're using MultiTerm 2022, the corresponding folder should be MultiTerm17. However, if you don't see this folder, it could mean that the default settings for MultiTerm 2022 have not been altered and therefore, the folder has not been created.

If you're experiencing issues with MultiTerm, you can try resetting the settings to their defaults. Here's how:

Step 1: Close all SDL applications.

Step 2: Press the Windows key + R to open the Run dialog box.

Step 3: Type in '%appdata%' (without the quotes) and press Enter. This will take you to the Roaming folder.

Step 4: Navigate to the SDL folder and find the MultiTerm folder.

Step 5: Rename the MultiTerm folder to something like 'MultiTerm_old'. This will reset the settings the next time you start MultiTerm.

Please note that this will reset all your settings in MultiTerm to their defaults, so make sure to backup any custom settings before proceeding.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI